FAQ's

1. What products does Azr Home Decor sell?

We specialize in modern and elegant home décor products designed to enhance interior living spaces, including decorative items that combine style and functionality.

2. How long does delivery take?

All orders are processed within 1–2 business days after payment confirmation.
Delivery usually takes:

• UK: 3–5 business days after dispatch

• US: 3–5 business days after dispatch

3. Do you offer free shipping?

Yes, we offer free standard shipping on eligible orders within the United Kingdom.

4. What payment methods do you accept?

We accept secure payments via Shopify Payments, including major debit/credit cards and digital wallets such as Visa, Mastercard, American Express, Apple Pay, and Google Pay (availability may vary at checkout).

5. Can I cancel my order?

Orders can only be cancelled before they are dispatched. Once shipped, the order must follow our return process after delivery.

6. What is your return policy?

We offer a 30-day return window for unused and original-condition items with intact packaging.

7. Which items are non-returnable?

Items purchased during discounts, promotions, or special offers may not be eligible for return.

8. How long does it take to receive a refund?

Once your return is approved and received, refunds are processed within 7 business days to your original payment method.

9. Do you offer exchanges?

Yes, we offer exchanges for eligible products depending on stock availability, provided the item meets return conditions.

10. How can I contact customer support?

You can contact us at:
support@azrhomedecor.com
We respond within 24–48 business hours (Monday to Friday).