Return & Refund Policy

At Azr Home Decor, we aim to provide a transparent, fair, and customer-focused return and refund experience. This policy outlines the conditions under which returns, exchanges, and refunds are accepted in compliance with applicable consumer protection standards in the United Kingdom.

By placing an order with us, you agree to the terms outlined in this Return & Refund Policy.

Return Eligibility

We accept returns within 30 days of the delivery date, provided that all of the following conditions are met:

• The item must be in unused, unwashed, and original condition

• The product must be returned in its original packaging

• All original tags, labels, and accessories must be included

• The item must not show any signs of wear, damage, or misuse

Products that do not meet these conditions will not be eligible for return or refund.

Non-Returnable Items

Certain items are strictly non-returnable under the following conditions:

• Items purchased during sale events, promotional campaigns, or discounted offers

• Products purchased using coupon codes or special discount offers

• Clearance or promotional stock clearly marked as non-returnable at the time of purchase

We reserve the right to define specific non-returnable items during promotional periods, which will always be clearly communicated on the product page or checkout page.

Exchange Policy

We offer exchanges for eligible items within the 30-day return window, subject to stock availability.

Exchange requests are processed under the same eligibility conditions as returns:

• Item must be unused and in original condition

• Exchange requests must be made within 30 days of delivery

If the requested replacement item is unavailable, a refund option may be offered instead.

Damaged, Defective, or Incorrect Items

We carefully inspect and package all orders; however, if you receive an item that is:

• Damaged

• Defective

• Incorrect (wrong item received)

you must contact us within 48 hours of delivery with supporting evidence (such as photos or videos).

In such cases:

• We will offer a replacement, exchange, or full refund

• We will cover the return shipping cost if the issue is verified to be our responsibility

Return Shipping Costs

Return shipping responsibility depends on the reason for return:

• If the return is due to a defective, damaged, or incorrect item, we will cover return shipping costs.

• If the return is due to customer preference (change of mind, size/color preference, etc.), the customer is responsible for return shipping costs.

Return labels may be provided depending on the case and courier arrangement.

Refund Policy

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

If approved, refunds will be processed under the following timeline:

• Refund processing time: up to 7 business days

• Refund method: original payment method used at checkout

Please note that depending on your bank or payment provider, additional processing time may be required for the funds to reflect in your account.

Partial Refunds (If Applicable)

Partial refunds may be issued in cases where:

• The item is returned in a condition that is not fully resellable

• Original packaging or accessories are missing

• Minor usage signs are detected (if return is still accepted at our discretion)

Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, it must go through the return process after delivery.

Refund Delays

If you have not received your refund within the expected timeframe, please:

• Check your bank account or payment method

• Contact your payment provider, as processing delays may occur

• If still unresolved, contact our support team for assistance

Customer Support

For all return, refund, or exchange inquiries, contact:

Email: support@azrhomedecor.com

We aim to respond within 24–48 business hours.

At Azr Home Decor, we value fairness, transparency, and customer satisfaction. This policy ensures a balanced approach that protects both our customers and our business while maintaining high service standards.