Shipping Policy

At Azr Home Decor, we are committed to providing a reliable, transparent, and efficient shipping experience for all customers within the United Kingdom and the United States. This Shipping Policy explains how we process, handle, and deliver your orders.

Order Processing/Handling Time

All orders are carefully processed within 1–2 business days after payment confirmation. Our Cut-off time is 6:00 PM (GMT) Orders placed on weekends or public holidays are processed on the next working business day.

During the processing stage, each order undergoes:

• Order verification

• Quality check

• Packaging preparation

• Inventory confirmation

This ensures that customers receive their products in perfect condition and without delays caused by internal handling issues.

Transit Time

Once dispatched, estimated delivery times are as follows:

• United Kingdom: 3–5 business days

• United States: 3-5 business days

Therefore, total estimated delivery time is calculated as:
Processing Time + Handling Time + Shipping Time

Customers will always be informed that delivery timelines are estimates and may vary depending on courier operations, weather conditions, customs clearance (for international orders), or other external factors beyond our control.

Total Delivery Time

Total estimated delivery time is calculated as:
Handling Time + Transit Time = Total Delivery Time
 i.e. (1-2 business days + 3-5 Business days = 4-7 Business days)

So, Our total delivery time is 4-7 Business days.

Shipping Charges

We offer Free Standard Shipping on all eligible orders unless otherwise clearly stated during promotional campaigns or special offers.

Any temporary shipping promotions will always be displayed clearly at checkout before order confirmation.

Shipping Coverage

We currently operate from the United Kingdom and the United States, primarily serve UK & US customers. We may also support selected international destinations depending on product availability and logistics feasibility.

Courier Partners

We work with reliable and established courier and logistics partners within the UK and US to ensure safe, traceable, and timely delivery of all orders.

Courier selection may vary depending on:

• Delivery destination

• Package size and weight

• Service availability

Order Tracking

Once your order has been shipped, you will receive a tracking confirmation via email, allowing you to monitor your delivery status in real time.

Tracking updates are provided directly by the courier service and may take up to 24 hours to activate after dispatch.

Shipping Delays

While we aim to meet all estimated delivery timelines, delays may occasionally occur due to:

• Courier operational delays

• Public holidays

• Weather conditions

• Customs inspections (international orders)

• High order volumes during peak seasons

We appreciate your understanding in such cases and actively work with our delivery partners to minimize disruptions.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details.

If an address error is identified after order placement, customers must contact support immediately for correction (if the order has not yet been dispatched).

Lost or Delayed Parcels

If a parcel is significantly delayed or lost in transit, customers are encouraged to contact our support team. We will coordinate with the courier service to investigate and resolve the issue as quickly as possible.

Contact for Shipping Support

For any shipping-related queries, customers may contact our support team at:

Email: support@azrhomedecor.com

We aim to respond to all inquiries within 24–48 business hours.

At Azr Home Decor, transparency and customer satisfaction are our top priorities. We continuously work to ensure that every order is delivered safely, efficiently, and within the communicated timeframe.